Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
- Contact Data includes billing address, home address, email address and telephone numbers.
- Financial Data includes payment card details and, where you or your business have or apply for an account with us, bank account details and information held by credit reference and fraud prevention agencies.
- Mandatory Data includes data that we are required to obtain before conducting business with you and/or before providing a vehicle or service to you, including information to prevent money laundering (e.g. passport/driving licence details) or a driving licence evidencing your entitlement to drive the relevant vehicle.
- Transaction Data includes details about you/your business trading history, including payments from you/your business.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Profile Data includes your username and password, products/services provided to you/your business, feedback and customer satisfaction questionnaire responses.
- Usage Data includes information as to how you use our website.
- Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.
- Monitoring Data includes footage captured on CCTV at our sites, and recording of telephone calls with us.
- Vehicle Monitoring Data. Details relating to this are set out in Section 10.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Special Category Data and Criminal Data. We may also collect, store and use the following "special categories" of more sensitive personal data, namely health and medical information, where necessary, to process insurance claims and for regulatory or legal investigations.
We may also obtain information about criminal convictions and offences (e.g. obtained in the course of credit-referencing or fraud prevention checks).
We may also obtain information about County Court or High Court judgments, though these are not considered "special category" data.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.