We may monitor and/or record:

(a) telephone calls;
(b) transactions and activities at all points of contact including CCTV;
(c) web traffic and activities

These are to ensure that we carry out your instructions accurately, for training purposes and to improve our services, and to ensure security and prevent fraud.  For the greater security of our customers and staff, and to prevent and detect crime, we use CCTV in and around our sites and other premises.