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Last updated: 23rd September 2016

We are committed to protecting and respecting your privacy through our compliance with this Privacy Policy. For the purposes of this Privacy Policy, 'we' and 'us' and/or 'our' refers to Ryder Limited.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Ryder Limited. By submitting your personal data via our website, you consent to the terms and conditions of this Privacy Policy. If you do not consent to the terms and conditions of this Privacy Policy, we ask you to please refrain from submitting your personal data to us.

If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at unsubscribeuk@ryder.com. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.


Information collected


We collect information from visitors to this website through the use of online forms, the download of any content from the 'knowledge centre', and/or by telephone. We also collect your details when you email us with an enquiry. The information you will be asked to provide may include:

  • Your company or trading name (if any), your name or a contact name, address, telephone numbers, fax numbers, email addresses, your job title and other information as may be required from time to time;
  • A record of correspondence if you contact us;
  • Details of placing and fulfilling your service orders;

In addition to this, we collect information automatically about your visit to our website. Please see our Cookies section for more details.


Use of personal information


We process personal information collected via this website for the purpose of:

  • Providing information about services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering accounts relating to our suppliers or customers
  • Administering knowledge centre membership and download records
  • To fulfil our obligations arising from any contracts entered into between you and us

If you are an existing customer of Ryder Limited, we will only contact you by electronic means (email or SMS) with information about products and services similar to those which were the subject of a previous sale to you. If you are a new customer, we will contact you via electronic means only if you have consented to this.


Data capture information


We will send you information according to the preferences you submitted via our online form and/or download request form. If you would like to change these preferences at any point, please email us at unsubscribeuk@ryder.com. Alternatively, you can also write to us at: Marketing, 1-3 Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT.

All personal information you provide to us is stored on our secure servers and will only be held for as long as is necessary to achieve the purpose for which it is provided to us, or to the extent necessary to protect our rights, or as required by applicable laws.


Marketing


Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed any online form/download request.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please email us at unsubscribeuk@ryder.com. Alternatively, you can also write to us at: Marketing, 1-3 Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT.


Suppressions


If you contact us in order to be removed from future marketing communications (via unsubscribeuk@ryder.com or in writing to Marketing, 1-3 Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT), your details will not be destroyed, but stored within a suppression file. Any future marketing communications will be cross-checked against this file to ensure you do not receive anything you’ve asked us not to send to you.


Disclosures


For the purpose of the Data Protection Act 1998 (‘the Act’), the data controller is Ryder Limited of Unit 1-3, Prince Maurice Court, Hambleton Avenue, Devizes, Wiltshire, SN10 2RT, United Kingdom.

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

  • Other companies within our Group of companies – Ryder System Inc.
  • Business partners;
  • Suppliers we engage to process data on our behalf;
  • Successors in title to our business.

On occasion we will share your data with suppliers of ours, for example, to print and send addressed letters to you on our behalf. If we do this, your data will be sent via an encrypted file to ensure confidentiality. We do not sell, rent or buy personal data.


Other websites


Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from toy that will be used by them in accordance with their privacy policy, which may differ from ours.


Subject access requests


You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at: Marketing, 1-3 Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT.

Please note that we reserve the right to charge a fee of up to £10 for any such request.


Internet-based transfers


Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.


Use of cookies


We may collect data regarding your use of our site. We will do this by using cookies. A cookie is a small piece of information sent by a web server to a web browser which enables the server to collect information from the browser.

Cookies may be used either to navigate a connection during a visit or recognise the repeated use of our site by you. Through these cookies we may collect information about your computer, including where available, your TCP/IP address to connect to the internet, operating system and browser type, for our system administration and to enhance your communication and interaction with our site. This is data about your browsing actions and patterns, but not personal information such as your address, email address etc.

We may also collect information from visitors to our site and users of Ryder services in an aggregated and anonymous form to analyse our business and provide aggregate statistics about the Ryder services, sales, customers and other website information. The information would not contain or be linked to any personal data in this instance. Information collected would be used to measure the use of our site and service to improve our on-site content.

You may refuse to accept cookies by activating the setting on your browser to alert you of cookies and to refuse the setting of cookies. However, if you select this setting you may be unable to access certain features and areas of our website. Unless you have adjusted your browser setting so that it will refuse cookies our system will issue when you arrive on our site.

Find out more about cookies at www.allaboutcookies.org.


Changes to our Privacy Policy


Ryder Limited reserves the right, at its discretion, to change, modify, add or remove any part of parts of this Privacy Policy from time to time. Should Ryder Limited change this Privacy Policy, the changes will be posted here for a period of (30) days following such change. By continuing to use our site following our posting of any changes to this Privacy Policy you accept such changes.